At Kenny Paper Company, we guarantee our paper will run and print. We do not sell damaged, wet, or "quality rejected" paper. We sell job lot papers, which are subject to the following terms and conditions:

We guarantee our paper to run and print. If for some reason it does not, we will accept a return and issue a credit or replacement lot. However, like all job lot merchants, we do not accept or pay for lost press time or processing time.

Regarding paper returns and credit:

• Credit is based only on the amount of paper returned to us by the customer.
  
• In the event that defects are discovered, we accept up to 1,000 sheets of printed paper for credit. (Beyond that, it is the end user's responsibility to determine acceptable quality levels.)
  
• If stock is returned because the customer either over-ordered or lost the job, we assess a $20. CWT reconditioning charge plus two-way freight charges.
  
  
• Smashed blankets must be returned in order to receive credit. The cause of the smash must be provided. Credit for the blanket is based on its estimated use. (Credit for press time is not included.)
  
• We are committed to pleasing our customers and request immediate notification of any problems or complaints. Complaints must be received within 30 days of purchase and be accompanied by substantiating evidence.
  
• It is the customer's responsibility to order paper that is suitable for its intended use. We do not accept claims for paper that has been cut, ruled, printed, or altered in any way.
  
• All payment deductions resulting from complaints must first be approved and processed by our credit department. Other payment deductions are not accepted.
  
• Kenny Paper Co. adheres to the standard industry allowance of 10% for over and under runs and shipments and calculates invoices accordingly.
  
• Terms for credit are determined after a potential customer has completed our credit application.